Returns, Cancellations & Refunds

Personalised products

Most Leeshprint products are personalised or manufactured to customer specifications. Where an item is made to your specification or clearly personalised, the usual statutory 14-day change-of-mind cancellation right for distance purchases generally does not apply.

Examples include clothing printed with your design, personalised mugs, products containing names, photographs printed onto products, branded workwear, custom corporate merchandise and other products manufactured using your approved design.

This exception does not remove your rights if goods are faulty, not as described or otherwise fail to meet statutory requirements.

Non-personalised products

Where you purchase an eligible non-personalised product online, you generally have the right to cancel the purchase within 14 days after receiving the goods, subject to applicable legal exceptions. After telling us that you wish to cancel, you should normally return the goods within a further 14 days.

Please contact us before returning a product so we can provide the appropriate return instructions and address. Unless the goods are faulty or we have agreed otherwise, you may be responsible for the direct cost of returning an unwanted non-personalised item.

Refunds for eligible cancelled non-personalised orders

Where the statutory cancellation right applies, we will provide the required refund in accordance with applicable consumer law. This ordinarily includes the product price and the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as an enhanced or express service, the additional delivery amount is not necessarily refundable. We may wait until we receive the returned goods, or evidence that you have sent them back, before issuing the refund where legally permitted.

Faulty, damaged or incorrect products

Contact us if your order arrives damaged, has a manufacturing fault, is materially different from the approved design, contains a printing error made by Leeshprint, is not as described, or contains the wrong product, size or quantity because of our error.

Where appropriate, we may ask for photographs so that we can investigate quickly. Depending on the circumstances and your legal rights, the remedy may include replacement, repair where appropriate, reprinting, price reduction or refund. Your statutory rights are not affected.

Reporting problems

We recommend contacting us as soon as reasonably possible after discovering a problem. Where practical, contacting us within 48 hours of delivery for obvious transit damage helps us investigate promptly with the delivery provider.

The 48-hour request is not a limitation of your statutory consumer rights.

Customer-approved design errors

We will not normally provide a refund or free replacement solely because a customer supplied the wrong spelling, uploaded the wrong image, selected the wrong garment size or colour, an error was clearly visible in the approved proof, or the customer changed their mind about a correctly produced personalised product.

This applies only where the finished product accurately reflects the choices and proof approved by the customer. It does not apply where Leeshprint has made the production error.

Colour and print variation

Screens display colours differently, and different printing processes, fabrics and materials can produce reasonable variations. A minor difference between an on-screen preview and the physical product will not automatically mean that the product is defective.

Material differences, incorrect printing or products that do not meet statutory standards will be considered separately.

Cancelling before production

If you contact us before production begins, we may be able to cancel or amend a personalised order. Whether cancellation is possible will depend on whether artwork preparation has started, materials have been committed, blank products have been specially sourced or printing has begun.

Contact us immediately if you need to request a cancellation. We will not use this section to restrict any cancellation rights that the law gives you.

Returning an item

Please do not send a return without first contacting us at info@leeshprint.co.uk.

Provide your name, order number, the product concerned, the reason for the return and photographs where relevant. We will then provide return instructions and the return address.

Refund method

Approved refunds will normally be returned to the original payment method unless another method is agreed or required. Bank or payment-provider processing times may apply after a refund has been issued.

Model cancellation wording for eligible non-personalised goods

Where you have a legal right to cancel, you may use the following wording, although you do not have to use this exact form:

To Leeshprint — I hereby give notice that I wish to cancel my contract for the following goods. Order number: … Product: … Ordered on: … Received on: … Customer name: … Customer address: … Date: …

You can send this information to info@leeshprint.co.uk.

Before you approve

Check spelling and names, check sizes against the size guide, check garment colour against your artwork colours, and check the position and scale of your design in the proof.